ScopeCite

SCOPECITE TERMS OF SERVICE

Last updated: November 13, 2026

These Terms of Service ("Terms") are a contract between MaselliTech LLC, an Oklahoma limited liability company ("MaselliTech," "we," "us"), and the business that signs up for or uses ScopeCite ("Customer," "you"). By clicking to accept, signing an order form, or using the Service, you agree to these Terms on behalf of your business, and you confirm you have authority to do so.

1. Definitions

2. Accounts and Eligibility

2.1 You must give accurate account information and keep it current. You are responsible for all activity under your account and your Users' compliance with these Terms. 2.2 Business use only. The Service is for businesses. It is not for personal, family, or household use, and you may not sign up as a consumer. 2.3 Security. Keep login credentials confidential, use the sign-in methods we provide, and tell us promptly at support@scopecite.com about any unauthorized access.

3. Subscription, Fees and Payment

3.1 Plans. Your Order sets your plan, number of Users, AI build allowance, and fees. 3.2 Billing. Fees are billed in advance, monthly or annually as stated in your Order, through our payment processor. Overage (for example, AI supplement builds beyond your allowance) is billed monthly in arrears at the rate in your Order. 3.3 Renewal. Subscriptions renew automatically for the same term unless either party cancels before the renewal date in your account settings or by written notice. We will email you before an annual renewal. 3.4 Price changes. We may change prices for a renewal term with at least 30 days' notice. Founding Customer prices locked in an Order stay locked for the period stated. 3.5 Taxes. Fees exclude taxes. You pay any sales, use, or similar taxes, except taxes on our income. 3.6 Late payment. If payment fails and is not fixed within 10 days of our notice, we may suspend the Service until it is paid. We will not delete Customer Data during the suspension period in Section 12.3. 3.7 Monthly and annual plans; refunds.

4. Our Responsibilities

4.1 We will provide the Service as described in our documentation, use commercially reasonable efforts to keep it available, and provide support by email at support@scopecite.com during business hours, Monday through Friday, Central Time. Any uptime commitment is in our Service Level Agreement, if your plan includes one. 4.2 Security. We maintain reasonable administrative, technical, and physical safeguards for Customer Data, including encryption in transit, access controls, and separation of each customer's data. 4.3 Changes. We may improve or change the Service. We will not materially reduce the core functions of your plan during your paid term without notice and, if the change harms you materially, the right to cancel and receive a pro-rated refund of prepaid fees.

5. Your Data

5.1 You own Customer Data. As between us, you own all Customer Data. You give us a limited license to host, copy, process, transmit, and display it only to provide, secure, support, and improve the Service for you, as described in the Data Processing Addendum ("DPA"). 5.2 No selling; no use for others. We do not sell Customer Data, and we do not use your Customer Data to provide services to other customers. 5.3 AI training. We do not use Customer Data to train generalized AI models. We use AI model providers under commercial terms that do not allow them to train their models on the data we send. 5.4 Aggregated statistics. We may create de-identified, aggregated statistics (for example, average carrier response times across all customers) that do not identify you, any End Customer, any property, or any claim, and use them to operate and improve the Service and to show benchmarks to customers. 5.5 Your responsibilities for data. You are responsible for: having the rights and any notices or consents needed to put End Customer data into the Service and to have us process it; the accuracy of Customer Data; and your own compliance with privacy, texting, email, and recording laws (for example, getting consent before you text homeowners from the Service). 5.6 Export and deletion. You can export Customer Data at any time while subscribed, and for 30 days after your subscription ends. We then delete it as described in the DPA, except copies we must keep by law or that remain in backups until they expire.

6. Connected Accounts and Third-Party Services

6.1 The Service can connect to third-party services you choose, such as Google (Gmail), CompanyCam, measurement-report providers, suppliers, and payment processors. You authorize us to access those accounts as needed to provide the features you turn on. Your use of those services is governed by their terms, and we are not responsible for them. 6.2 Google user data. Our use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. See our Privacy Policy. 6.3 AI providers. AI features send the documents, photos, and job information needed for the requested task to our AI model provider for processing. You will not use AI features in violation of the AI provider's usage policies, which we make available on request.

7. Acceptable Use

You will not, and will not let anyone else: (a) copy, frame, scrape, or screen-record the Service beyond normal business use of your own data and Output; (b) reverse engineer, decompile, or try to extract source code, AI instructions, prompts, rules, wording or citation libraries, or models; (c) use the Service, or any of our confidential information, to design, build, train, or improve a competing product or service, or provide access to a competitor; (d) share logins, resell, sublicense, or provide the Service to third parties, except your End Customers' use of homeowner-facing pages; (e) upload malware, probe or bypass security, or overload the Service; (f) use the Service for any unlawful, fraudulent, or deceptive purpose, including inflated, false, or fabricated claims, photos, documents, invoices, or signatures; or (g) violate anyone's privacy or intellectual property rights.

8. Insurance Work: Your Responsibilities and Our Role

8.1 The Service drafts; you decide. Supplement lines, citations, photo reports, emails, estimates, and other Output are drafts for your review. AI can make mistakes. You are solely responsible for reviewing, correcting, and approving all Output, and for everything you send to an insurer, adjuster, homeowner, mortgage company, or anyone else. 8.2 Accuracy and honesty. You will only request payment for work, materials, and conditions that are real and supported. You will verify every measurement, quantity, photo, and line item, and every code citation against the edition and local amendments adopted where the property is located and in effect for the permit. The Service flags citations it cannot verify; you must resolve them before sending. 8.3 Not public adjusting, legal, or insurance advice. The Service helps contractors document their own scope of work. MaselliTech is not a public adjuster, attorney, insurer, or engineer and does not negotiate, adjust, or settle claims for anyone. You will not use the Service to act as a public adjuster or to negotiate claims on behalf of an insured where the law does not allow it (for example, Tex. Ins. Code §4102.163), and you will not advertise that you do. 8.4 Deductibles and inducements. You will comply with laws that prohibit contractors from paying, waiving, rebating, or absorbing a deductible or offering improper inducements (for example, Okla. Stat. tit. 59, §1151.30, and Texas law), and with contractor licensing, registration, and advertising rules wherever you work. 8.5 No guarantee of results. We do not promise that any supplement will be approved, any amount will be paid, or any claim will succeed.

9. E-Signatures and Homeowner Pages

9.1 The Service lets you send documents (for example, your contract, change orders, and certificates of completion) for electronic signature, and gives homeowners status and tracking pages. 9.2 Your contracts. You choose and are responsible for the content of your documents and their legal sufficiency in each state, including any required cancellation notices, disclosures, and deductible notices. 9.3 Consent and records. Electronic signatures are intended to satisfy the federal E-SIGN Act and state Uniform Electronic Transactions Acts. You are responsible for obtaining each signer's agreement to do business electronically, giving any consumer disclosures the law requires, and offering a paper alternative where required. The Service records signer name, signature, date and time, IP address and device information, and a tamper-evident copy of the signed document. You may download these records at any time. 9.4 Some documents may not be signed electronically under applicable law. You are responsible for knowing which.

10. Intellectual Property

10.1 Ours. MaselliTech owns the Service, including all software, designs, AI instructions, prompts, rules, wording and citation libraries, templates, methods, documentation, and improvements, including improvements based on your feedback. These Terms do not transfer any of it to you. 10.2 License to you. During your subscription, we give you a non-exclusive, non-transferable right for your Users to use the Service for your internal business, under these Terms. 10.3 Output. As between us, you own the Output you generate for your jobs, and you may use it for your business. Our underlying libraries, templates, and methods stay ours, even when their wording appears in Output. 10.4 Feedback. You give us a perpetual, royalty-free right to use any suggestions or feedback.

11. Confidentiality

Each party will keep the other's non-public information confidential, use it only to perform under these Terms, and protect it with at least reasonable care. Our confidential information includes the Service's non-public features, code, AI instructions, libraries, pricing, and roadmap. These duties last during the subscription and for 5 years after, and for trade secrets, for as long as they remain trade secrets. Exceptions apply for information that is public, already known, independently developed, or legally required to be disclosed (with notice where allowed). Nothing here limits the immunity notice in 18 U.S.C. §1833(b).

12. Term, Suspension and Termination

12.1 These Terms last while you have a subscription. 12.2 Either party may terminate for the other's material breach not fixed within 30 days of written notice (10 days for non-payment). We may suspend immediately if needed to stop a security threat, unlawful use, or a violation of Section 7 or 8. 12.3 When your subscription ends, your access stops, and Section 5.6 applies to your data. Sections 3 (unpaid fees), 5, 7, 8, 10, 11, 13–16 survive.

13. Warranties and Disclaimers

We warrant that the Service will perform materially as described in our documentation. If it doesn't, tell us and we will try to fix it. If we can't within 30 days, you may cancel and receive a pro-rated refund of prepaid fees for the remaining term, which is your exclusive remedy. Otherwise, the Service and all Output are provided "as is." We disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy of Output, code citations, measurements, and third-party data.

14. Limitation of Liability

14.1 Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, or data, even if advised they were possible. 14.2 Each party's total liability under these Terms is limited to the fees you paid in the 12 months before the event giving rise to the claim. 14.3 These limits do not apply to your payment obligations, a breach of Section 7, your indemnity duties, or a party's gross negligence, willful misconduct, or misappropriation of the other's intellectual property.

15. Indemnification

15.1 By you. You will defend and indemnify MaselliTech and its owners, managers, and employees against third-party claims, fines, and losses arising from: your Customer Data; your use of Output, including anything you send to an insurer or homeowner; your jobs, workmanship, contracts, or dealings with End Customers; or your violation of law or these Terms. 15.2 By us. We will defend you against third-party claims that the Service, as we provide it, infringes a U.S. copyright or trademark or misappropriates a trade secret, and pay resulting damages finally awarded or agreed in settlement. This does not apply to Customer Data, your modifications, or combinations with things we did not provide. If such a claim arises, we may modify the Service, get you a license, or end your subscription with a pro-rated refund. 15.3 Process. The party seeking defense must give prompt notice, reasonable cooperation, and control of the defense (no settlement admitting fault without consent).

16. General

16.1 Governing law and venue. Oklahoma law governs, without regard to conflict-of-law rules. Exclusive venue is in the state or federal courts in Oklahoma County, Oklahoma. The prevailing party in a suit to enforce these Terms may recover reasonable attorney fees. 16.2 Injunctive relief. Either party may seek an injunction to protect its confidential information or intellectual property in any court with jurisdiction. 16.3 Changes to these Terms. We may update these Terms with at least 30 days' notice by email or in the app. Changes apply at your next renewal, unless the change is required by law or is in your favor. Orders you have signed control over conflicting changes. 16.4 Order of precedence. A signed Order, then the DPA, then these Terms. 16.5 Other terms. Assignment only with consent, except to a successor of the business. Neither party is liable for delays caused by events beyond its reasonable control. Notices go to the email addresses on file and support@scopecite.com. No waiver unless in writing. If any part is unenforceable, the rest stays in effect. These Terms, with your Order and the DPA, are the entire agreement. We may name you as a customer only with your permission. 16.6 Contact. MaselliTech LLC, support@scopecite.com.

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